Question 1

How do you know the correct refund?

Accepted Answer

The audit recalculates each refund from the order snapshot and your policy: line-level discount allocation, tax on the discounted net, shipping rules and cumulative refunded quantities.

Question 2

Do you store my refund data?

Accepted Answer

The demo uses the CSV only for the current calculation and does not store the rows. Saved reports in a customer account are visible only to that account.

Question 3

Which platforms can I use?

Accepted Answer

Any system that can export orders and refunds into the CSV template. Shopify and WooCommerce exports can be mapped with our help.